Shopify checkout no longer auto-populates the customer's country

Shopify Discussion
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Has anyone else noticed that the Shopify checkout no longer auto-populates the customer’s country?

It defaults to USA if you are accepting USD.

This is a problem for 2 reasons.

  1. The Google address suggestions will only be USA addresses unless the customer changes the country, but the country dropdown is at the bottom of the form and often not noticed until they are finished entering the address.
  2. They may think that the store is for USA only.

I have spoken with Shopify support multiple times and the only solution they offer is to install the Geolocation app. The problem with this is that every visitor gets hit with a pop-up as soon as they view your website.

Shopify support says the reason for this is because IP-based location is not always accurate. I would much rather have the country at checkout be inaccurate every now and then rather than have every customer hit with a pop-up as soon as they enter the store… And on top of that, the Geolocation app runs off IP location tracking, so if the pop-up comes up saying your store ships to a country they don’t live in they will be even more confused.

Does anyone know a solution to this issue?

Shopify Checkout.png
Shopify Checkout.png632×835 17.3 KB

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I have the same issue and today we got mails if we ship only to united sates :(, any solution?

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No, there is no solution. The best thing you can do is complain to Shopify support about this. If enough businesses bring it to their attention they might do something about it.

It amazes me that they would make a change like this that negatively affects all our store’s conversion rates.

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This issue is so stupid I think it happened with the upgrade to markets. One of my stores is not based in the US, but uses USD as default because of issues with the CC processor, so any customer who signs up to my mailing list gets set to USA and because we have no shipping policies for USA customer cannot checkout and it doesn’t accept shipping details for their respective countries even if they manually change it.