Shopify Collabs tier program not allowing discount for both order types

Shopify Apps

Topic summary

Issue: Creating a new tier in Shopify Collabs with a discount applied to both “Subscription” and “One-time” orders triggers an error: “To create this tier you need to set up subscriptions, or change your purchase type.” The provided link redirects to Shopify’s subscriptions landing page. The store already has a Shopify plan.

Context: In Collabs, tiered programs can target different purchase types. “Subscription” discounts require an active subscription setup (i.e., the store must support subscription purchases).

Latest guidance: A responder suggests that the Shopify official Subscriptions app must be installed and configured before enabling discounts for subscription orders in Collabs.

Implication/next steps:

  • If the store wants discounts for both order types, install and set up the Shopify Subscriptions app (or a supported subscription solution) so subscription purchase types exist.
  • Alternatively, switch the tier to “One-time” only if subscriptions aren’t needed.

Status: Unresolved; advice provided but no confirmation of fix. Screenshot included showing the error message.

Summarized with AI on December 21. AI used: gpt-5.
1

I’m lost, shopify customer support hasn’t been able to help me and I’m just at a loss.

When I attempt to create a new Tiered program within shopify collabs, and I select the option to apply a discount to both “Subscription” and “one-time” orders, I get this error message:

To create this tier you need to set up subscriptions, or change your purchase type. Learn more about subscriptions

The hyperlink just takes me to shopify’s home page and the url is: https://www.shopify.com/subscriptions

I already have a shopify plan, so I don’t know why this is showing up. Any help would be much appreciated.

Screenshot 2024-08-21 at 10.27.35 PM.png
Screenshot 2024-08-21 at 10.27.35 PM.png2656×1368 299 KB

2

It sounds like you need to have Shopify’s official subscription app installed and configured first. Have you done this yet?