My shopify collective dealer showing unavailable for checkout on their website. They have other products from other collective suppliers and they work.
The setting for our product and variants are the same ad their other suppliers on their end
Hey @RRadd
Easiest fix is asking the retailer to open the affected product in their admin, check that the variant is connected to their Online Store sales channel, and verify inventory is showing under their primary location, not “unassigned”. If inventory is at 0 even though their other Collective products work, that’s the smoking gun. Comparing the inventory location on a working supplier’s product vs yours on their side will show the difference in 30 seconds.
Hope that helps! If it did, a Like and Marking it as Solution goes a long way and helps others find the fix faster too.
Cheers,
Moeed