Shopify Collective returned 500 internal server error

Technical Q&A
1

Hi,

I am getting an internal server error when using Shopify Collective. To reproduce the error, follow the steps:

  1. Install the Shopify Collective App on a store, and copy the SignUp link.
  2. Open the SignUp link and choose to select a store under the same organization with Shopify Collective: Supplier installed
  3. Open Shopify Collective: Supplier, and the error is reported

Are there any known mitigations?

2

Here’s a screenshot of the error:

Screenshot 2026-03-04 at 16.06.19
Screenshot 2026-03-04 at 16.06.193022×1534 275 KB

3

I ran into exactly the same issue. Could anyone look into this please? :face_holding_back_tears:

4

Same problem with my store. Does anyone know why this is happening or who I should ask?