In the Shopify Collective Shipping profile, some suppliers shipping rates are appearing as “Amazon Prime FREE” and “Standard FREE”. These suppliers charge us a shipping fee. I don’t want to offer free shipping in this case. I know that if I add a rate and set it to “Collective carrier service (Rate provided by app)” it will pass through the actual shipping rates set by the supplier. I would then delete the two free ones. However I was told by both the AI assistant and by a human support person that the rates should not be altered. Where did the two free ones come from and why would I not be supposed to change it to follow the info passed through by the supplier. Two of the suppliers do have shipping profile settings that came in with settings for Carrier or App but not any of the other suppliers I’m connected to. The attached image shows the Collective Shipping profile scree. The top shows the 2 suppliers that are correctly passing through the rates from the supplier and the lower one shows a supplier that is incorrectly showing the 2 FREE rates instead of the passed through rates from the supplier.
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