# 中国大陆地区无法打开 shopify.com 大陆访问网站受限 **URL:** \ **Category:** 综合讨论\ **Created:** [October 18, 2022, 4:28am UTC](https://community.shopify.com/t/shopify-com/160679 "2022-10-18T04:28:40Z")\ **Posts on this page:** 17\ **Page:** 1 ## AI-generated summary **核心问题：** 从2022年10月17日起，中国大陆用户无法正常访问Shopify网站及店铺后台，网页出现乱码或图片缺失。 **技术原因：** 经用户排查发现，问题源于Shopify使用的CDN资源（cdn.shopify.com）在中国境内无法访问。虽然Shopify在中国境内应自动切换到cdn.shopifycdn.net，但实际上部分资源（如用户上传的图片和PDF文件）仍从cdn.shopify.com加载，导致页面显示异常。 **用户反馈：** - 多位用户确认遇到相同问题 - 联系官方客服未获回复 - 使用VPN翻墙后可正常访问 - 部分用户担心退款问题 **建议解决方案：** 用户呼吁Shopify优化其在中国大陆的CloudFlare CDN配置，针对大陆线路进行适当调整，确保资源加载稳定。 **当前状态：** 截至讨论时间，问题仍未解决，影响范围仅限中国大陆，其他国家地区正常。
**Author:** ![sakaliu](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@sakaliu](https://community.shopify.com/u/sakaliu)\ **Post date:** [October 18, 2022, 4:28am UTC](https://community.shopify.com/t/shopify-com/160679/1 "2022-10-18T04:28:40Z")
中国大陆地区无法打开 [shopify.com](http://shopify.com) 大陆访问网站受限。 从昨天开始就不能打开Shopify了，请尽快解决。 官方客户形同虚设。 ![Dingtalk_20221018123303.jpg](https://canada1.discourse-cdn.com/shopifyforum/original/3X/8/6/86f847c37e8ebbc41de35db22501505af162699a.jpeg) ---
**Author:** ![sakaliu](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@sakaliu](https://community.shopify.com/u/sakaliu)\ **Post date:** [October 17, 2022, 8:58am UTC](https://community.shopify.com/t/shopify-com/160679/2 "2022-10-17T08:58:10Z")
中国大陆地区无法打开 [shopify.com](http://shopify.com) 大陆访问网站受限 ---
**Author:** ![Rianna97](https://avatars.discourse-cdn.com/v4/letter/r/839c29/32.png) [@Rianna97](https://community.shopify.com/u/Rianna97)\ **Post date:** [October 17, 2022, 9:12am UTC](https://community.shopify.com/t/shopify-com/160679/3 "2022-10-17T09:12:42Z")
我也是，而且店铺网址打开乱码了 ---
**Author:** ![Rianna97](https://avatars.discourse-cdn.com/v4/letter/r/839c29/32.png) [@Rianna97](https://community.shopify.com/u/Rianna97)\ **Post date:** [October 17, 2022, 9:19am UTC](https://community.shopify.com/t/shopify-com/160679/4 "2022-10-17T09:19:26Z")
有人一起交流吗，建个群什么的 ---
**Author:** ![Quark](https://avatars.discourse-cdn.com/v4/letter/q/5e9695/32.png) [@Quark](https://community.shopify.com/u/Quark)\ **Post date:** [October 18, 2022, 1:04am UTC](https://community.shopify.com/t/shopify-com/160679/5 "2022-10-18T01:04:38Z")
现在还是不行 ---
**Author:** ![dlhunter](https://avatars.discourse-cdn.com/v4/letter/d/a183cd/32.png) [@dlhunter](https://community.shopify.com/u/dlhunter)\ **Post date:** [October 18, 2022, 1:53am UTC](https://community.shopify.com/t/shopify-com/160679/6 "2022-10-18T01:53:32Z")
不行+1 ---
**Author:** ![iJohny](https://avatars.discourse-cdn.com/v4/letter/i/df788c/32.png) [@iJohny](https://community.shopify.com/u/iJohny)\ **Post date:** [October 18, 2022, 2:35am UTC](https://community.shopify.com/t/shopify-com/160679/7 "2022-10-18T02:35:01Z")
遇到同样问题，从17号开始异常了，发送邮件和联系客服均为答复 ![访问.png](https://canada1.discourse-cdn.com/shopifyforum/original/3X/4/6/46a77fd0b7f1516341070e678c5544ca6fe5a3db.png) ---
**Author:** ![sakaliu](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@sakaliu](https://community.shopify.com/u/sakaliu)\ **Post date:** [October 18, 2022, 4:26am UTC](https://community.shopify.com/t/shopify-com/160679/8 "2022-10-18T04:26:43Z")
到现在还没好，能退钱么 ---
**Author:** ![EZCast](https://avatars.discourse-cdn.com/v4/letter/e/439d5e/32.png) [@EZCast](https://community.shopify.com/u/EZCast)\ **Post date:** [October 18, 2022, 5:31am UTC](https://community.shopify.com/t/shopify-com/160679/9 "2022-10-18T05:31:08Z")
您好, 我們發現近幾天中國境內的用戶無法瀏覽 Shopify 網站，經查詢後，應當是 Shopify 資源採用 [cdn.shopify.com](http://cdn.shopify.com) ，而在中國境內無法瀏覽到 ```auto $ curl -v https://cdn.shopify.com/shopifycloud/.. * Trying 104.16.255.71:443... * TCP_NODELAY set ^C ``` 查詢資料時，有發現 Shopify 在中國境內會自動使用 [cdn.shopifycdn.net](http://cdn.shopifycdn.net) 資料，實際測試此 CDN 也能在中國境內正常使用。 請問現在中國境內的用戶，在瀏覽 shopify 時，是不是沒有自動切換到 [cdn.shopifycdn.net](http://cdn.shopifycdn.net) ？ ---
**Author:** ![JamesCheung](https://avatars.discourse-cdn.com/v4/letter/j/f0a364/32.png) [@JamesCheung](https://community.shopify.com/u/JamesCheung)\ **Post date:** [October 18, 2022, 11:29am UTC](https://community.shopify.com/t/shopify-com/160679/10 "2022-10-18T11:29:42Z")
是的，目前境内浏览不了。希望能解决。 ---
**Author:** ![EZCast](https://avatars.discourse-cdn.com/v4/letter/e/439d5e/32.png) [@EZCast](https://community.shopify.com/u/EZCast)\ **Post date:** [October 19, 2022, 3:06am UTC](https://community.shopify.com/t/shopify-com/160679/11 "2022-10-19T03:06:23Z")
目前是 2022-10-19 11:00 UTC+08:00 發現中國境內瀏覽 shopify 網站時，大部分都有轉用 [cdn.shopifycdn.net](http://cdn.shopifycdn.net) 位置，但是我們自行上傳的圖片跟 PDF 檔案類的 CDN 下載位置還維持在 [cdn.shopify.com](http://cdn.shopify.com) ，將使得網頁呈現上還會缺圖。 ---
**Author:** ![EZCast](https://avatars.discourse-cdn.com/v4/letter/e/439d5e/32.png) [@EZCast](https://community.shopify.com/u/EZCast)\ **Post date:** [October 19, 2022, 3:11am UTC](https://community.shopify.com/t/shopify-com/160679/12 "2022-10-19T03:11:15Z")
檢驗方式： ![image.png](https://canada1.discourse-cdn.com/shopifyforum/original/3X/1/3/13f001caa23cd2b8e34aaee40166d3d1897e10d6.png) 尚有混用 cdn 的狀態，以至於中國境內瀏覽還不正確 ---
**Author:** ![AnneLuo](https://yyz1.discourse-cdn.com/shopifyforum/user_avatar/community.shopify.com/anneluo/32/3020_2.png) [@AnneLuo](https://community.shopify.com/u/AnneLuo)\ **Post date:** [October 19, 2022, 6:27am UTC](https://community.shopify.com/t/shopify-com/160679/13 "2022-10-19T06:27:01Z")
网络受限，翻墙试一下 ---
**Author:** ![de234134](https://yyz1.discourse-cdn.com/shopifyforum/user_avatar/community.shopify.com/de234134/32/2131_2.png) [@de234134](https://community.shopify.com/u/de234134)\ **Post date:** [November 30, 2022, 4:32am UTC](https://community.shopify.com/t/shopify-com/160679/14 "2022-11-30T04:32:05Z")
现在可以打开了 ---
**Author:** ![JJjiejie](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@JJjiejie](https://community.shopify.com/u/JJjiejie)\ **Post date:** [January 17, 2024, 9:07am UTC](https://community.shopify.com/t/shopify-com/160679/15 "2024-01-17T09:07:56Z")
我也是 ---
**Author:** ![Choiiii](https://avatars.discourse-cdn.com/v4/letter/c/dc4da7/32.png) [@Choiiii](https://community.shopify.com/u/Choiiii)\ **Post date:** [February 20, 2024, 3:46am UTC](https://community.shopify.com/t/shopify-com/160679/16 "2024-02-20T03:46:53Z")
你好，请问您是指怎么切换呢？ 怎么检验？能否更给一个更详细的教程，谢谢！ 我的网站也是在中国打不开，其它国家正常。 ---
**Author:** ![xmyunfu](https://avatars.discourse-cdn.com/v4/letter/x/9dc877/32.png) [@xmyunfu](https://community.shopify.com/u/xmyunfu)\ **Post date:** [April 1, 2024, 11:54am UTC](https://community.shopify.com/t/shopify-com/160679/17 "2024-04-01T11:54:04Z")
请shopify升级优化其在中国大陆的CloudFlare，无法打开店铺后台和网站前台，经过查询是其cdn不稳定，时好时坏，shopify已经使用了CloudFlare的cdn方案，应该针对中国大陆的线路适当优化。