Our Shopify contact form has stopped sending emails. I ran a test under notifications < staff order notifications < send test notification. The test notification did not go through. How do I fix this?
Hey, @delladunn .
To confirm, has your contact form worked previously?
Are you also using a third-party app to control your store’s contact form? Or do you perhaps have a third-party email app installed on your store? If so, you can try to disable the app’s features if it’s available to do so within the app, to see if the issue will be fixed.
You can also try and install a fresh copy of a Shopify theme by going to Online store > Themes > Explore free themes and select a theme to add to your library. From there, click on Actions > Preview, and you can then test your store’s contact form to see if your email address will receive the contact form submission. If the issues don’t persist on the fresh theme, chances are a third-party app may be interfering with how your contact form is meant to function. If you or a developer working on your store have made any code changes recently to your theme, the newly added code may also be the cause of this issue.
Another thing you can check is your email address — where is your email being hosted? You can double check to see if you’re receiving other email communications on your mailbox, to see if your email address is functioning as intended. If you have a custom email address, you can also see if your email address has been set up correctly to be receiving emails.
If you need further help at looking into this issue, you can contact our live support team so that we can take a closer look at your account from our end. We aren’t able to do this via the Community Forums at this stage, due to security reasons. So we’ll need you to contact our support team by logging in to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.
Hello @delladunn ,
You need to check Sender’s Email to see if it is correct with the email you are checking.
If yes, there are 2 possible cases:
- Emails can be dumped in the spam folder
- Contact form is broken
If there is no email in the spam folder. Can you give me your Store URL( with pass if your store password is enabled) so I can check it for you?
Kind & Best regards,
GemPages Support Team