Shopify continously shutting down store for no reason

Shopify Discussion

Topic summary

A user reports that Shopify immediately shuts down every new store they attempt to create, even before selecting a plan. They suspect they’ve been banned but have received no official notification or explanation via email.

Support Experience:

  • Multiple support contacts (June and recently) resulted in repeated “escalation” promises with no follow-up for weeks
  • The user, who is a Shopify affiliate and has generated significant revenue, expresses frustration with the lack of communication and resolution

Suggested Next Steps (from community responses):

  • Gather evidence: support communication history, revenue proof, policy compliance documentation
  • Persist with support and request supervisor escalation
  • Request specific reasons for the ban
  • Propose solutions if there was a misunderstanding

Possible Ban Triggers:

  • Policy violations (prohibited items, terms of service breaches)
  • Suspected bot activity
  • Multiple accounts without disclosure

Status: Unresolved. The user is awaiting response from Shopify’s risk operations or legal team and considering abandoning the platform entirely.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hey there! So every time I open a new shopify store, it gets taken down IMMEDIATELY (I just finished the survey and hadn’t even selected a shopify plan yet). I’ve made the educated assumption that I’ve been banned on Shopify and I am trying to see how I may go about appealing said ban. I don’t see what it is I could’ve done that would result in a widespread ban of me making any new shopify stores, and I’ve received no emails, or further information on how I can appeal or use shopify going forward.

I’ve talked to support twice now (once back in June, and the other today) and I’m not very happy with the support I’ve been getting. It’s always the same thing… “I’ll escalate this.” just for me to not get anything for weeks.

As somebody who is affiliated with Shopify and has generated you guys tons of money through affiliates and my own stores, I find it absolutely ridiculous that stuff like this even happens. How am I meant to continue supporting you guys through my social media presence if this is the type of support I’m dealing with?

I truly hope you guys do better, but this has been going on for years, I’m starting to rethink whether I should continue using your platform at all… Ridiculous support, more ridiculous ban.

I trust that somebody from the risk operations team or legal team will find this discussion post and reply to it accordingly so I don’t have to wait months for this so-called “internal team” before I can make a Shopify store.

2

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

It’s frustrating to encounter such an issue, especially when you’ve been a loyal user and affiliate. Let’s explore potential reasons for the ban and steps to appeal it.

Potential Reasons for the Ban

While Shopify doesn’t publicly disclose specific reasons for bans, here are some common culprits:

  • Policy Violations: This could include selling prohibited items, violating terms of service, or engaging in fraudulent activities.
  • Suspected Bot Activity: Shopify has strict measures against automated activities that could harm the platform.
  • Multiple Accounts: Having multiple accounts without proper disclosure or justification can lead to bans.

Steps to Appeal the Ban1. Gather Evidence: Collect any relevant information that might support your case, such as:

  • Communication history with Shopify support
  • Proof of purchases or revenue generated
  • Evidence of policy compliance

  1. Contact Shopify Support Directly: While you’ve already reached out, persist in your efforts. Request to speak with a supervisor or escalate the issue to a higher tier of support.

  2. Clearly Explain Your Situation: Provide a detailed explanation of your case, emphasizing your history with Shopify and your commitment to their platform.

  3. Ask for Specific Reasons: Request a clear and detailed explanation of the reasons for the ban. This will help you tailor your appeal.

  4. Offer Solutions: If you believe there was a misunderstanding or mistake, propose solutions to rectify the issue.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly

3

It’s awful to see so many businesses getting shut down without warning. Unfortunately, these large platforms don’t always provide clear reasons or proper support. If you want more control over your store and the ability to speak with real people when you need help, there are better alternatives where you won’t be at risk of losing your business overnight. Hope you get this sorted quickly!