I bought the shopify counter and the middle number is stuck on “4.” I can hear the motor but it doesn’t move. They have a “no returns” policy but I don’t want my money back, I just want it to work. Any ideas? Am I screwed?
Topic summary
A buyer reports their Shopify counter’s middle digit is stuck on “4.” The motor can be heard, but the digit doesn’t move. The seller has a no-returns policy; the buyer wants a fix, not a refund.
Another user received theirs with the same issue and asks whether a fix was found.
A later update says the device was finally made to work when set up via a PC, after several unsuccessful attempts using a phone. This suggests the setup method may affect functionality.
Key points:
- Symptom: middle number stuck at 4; motor audible, no movement.
- Multiple users affected.
- Workaround reported: configure or initialize using a PC instead of a phone.
Status: No confirmed universal fix; the mechanical aspect of the stuck digit remains unverified. Discussion appears open, with the PC setup workaround as the only concrete lead.
Just got mine today, same issue here, were you able to fix it? Thanks
I was finally able to get to work on my PC. I made several unsuccessful attempts using my phone.