Shopify Currency Convertor not working - urgent

Store Design
, , , , , , , , , , ,

Topic summary

A user running a Shopify store on the Dawn theme has implemented a currency converter that displays visually but doesn’t actually change prices from INR when customers select different countries.

Core Issue:

  • The “Show prices to customers in their local currency” option under Markets > Pricing is disabled and cannot be activated
  • Countries have been added to Markets settings, but currency conversion isn’t functioning

Proposed Solution:

  1. Navigate to Settings > Payments and enable Shopify Payments (required for multi-currency pricing)
  2. Once Shopify Payments is active, go to Settings > Markets > Pricing to select supported currencies
  3. The local currency display option should then become available

Status: The discussion remains open pending confirmation whether enabling Shopify Payments resolves the issue. Two screenshots were shared showing the disabled currency option and Markets configuration.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

’ve integrated a currency converter on my Shopify website (using the Dawn theme). While the converter is visible and functioning visually, the actual currency does not change when I switch to another country—it still shows prices in INR.

In the Shopify settings, I’ve already added the relevant countries under Markets. However, under the Markets > Pricing tab, the checkbox labeled “Show prices to customers in their local currency” is currently disabled and I’m unable to enable it.

Could you please help me activate this feature urgently so that prices display correctly based on the customer’s location?

Screenshot 2025-05-07 090010.png
Screenshot 2025-05-07 090010.png976×725 67.5 KB

Screenshot 2025-05-07 090035.png
Screenshot 2025-05-07 090035.png754×774 28.1 KB

2

Hi @Sivadarshan , Thanks for reaching out to the community.Please, Steps to resolve:

  1. Go to the Setting and select payment and if you have not set up shopify payment enable this to access multi-currency pricing.

  2. Go to settings and in the Market under pricing select a currency to be supported and once Shopify payment is active, the option to show price in local currency will be available

Let me know if these steps work for you.