The domain ‘.store’ was bought through shopify, I setup the customer account URL in shopify settings to use ‘account.storename.store’ and added the domain. This was a couple of days ago and it looked good. Now it shows as invalid. So, I deleted it again and tried to set it up again. As this is done through shopify, I have no access to the domain provider themselves (Name dot inc or whatever). So, how am I to make the domain setting changes that are suggested by shopify help centre?
Topic summary
Issue: A Shopify-purchased .store domain used for a custom customer accounts URL (account.storename.store) is now flagged as “DNS is invalid,” despite initially appearing correctly configured.
Context:
- The domain was bought through Shopify, so the user doesn’t have direct access to an external registrar (e.g., Name.com) to make DNS changes.
- The custom accounts domain was set up in Shopify settings a few days prior, looked fine, then switched to invalid.
Actions taken:
- The user deleted the custom account domain setup and attempted to reconfigure it.
- No mention of additional DNS edits beyond Shopify’s interface.
Key question:
- How to apply the DNS changes recommended by Shopify’s Help Center when the domain is managed within Shopify (i.e., where and how to edit DNS records for a Shopify-managed domain)?
Artifacts:
- An attached screenshot shows the “DNS is invalid” status, central to understanding the error state.
Status:
- Unresolved/ongoing. The user seeks guidance on implementing the required DNS adjustments for a Shopify-managed domain to validate the custom accounts domain.
HI! This article might have the information you need. It gives some more specific details for use of a Shopify domain, rather than a third-party domain.
https://help.shopify.com/en/manual/domains/managing-domains/edit-dns-settings