Hi, we have a merchant using our custom application configuration to send order data to their account on our software so they can send review requests to customers. The merchant is on Shopify Plus and has a multi-store set up. On 2/3 stores they are using our old (previously public) application and on the 3rd store they are using the custom app.
2/3 stores on the old app are working fine. The 3rd store account is not receiving the order data and we can see a 500 error is being thrown due to server load. But, I don’t think that’s the only issue…
Would it be that multi-store set up and the fact that 2/3 stores have one of our apps and the 3rd has our custom app could be creating a server load? Or what else do you all think?
hello there
It is possible that the multi-store setup and the use of different apps on each store could be contributing to the server load issue and the failure to receive order data on the third store using the custom app.
Having multiple stores running different apps can create additional load on the server, as each app may require different resources and have different requirements for handling data.
Additionally, if the custom app is not properly configured to handle the multi-store setup or if there are issues with the integration between the app and the third store, this could also contribute to the server load and the failure to receive order data.
To address this issue, it may be helpful to investigate the server load and determine if there are any performance issues that need to be addressed. You may also want to review the configuration and integration of the custom app to ensure that it is properly configured to handle the multi-store setup and that it is functioning correctly.