I’m try to use the shiny new customer events admin to create a custom pixel for our dataLayer/Google Tag Manager implementation. Previously, our GTM script and custom dataLayer event scripts have all been included in our theme. Here’s the basic script I put together to test this approach, using th…

Hi there @SpeedUp-Guru , Thanks so much for your response. I’ll run through the checks you suggest and will get back to you with some results. I suspect that continuing to include the GTM script within the theme itself, separate from the pixel, will probably be the way to go.

Hi @AndyVast , We are facing the same issue. We are also not seeing custom events in the GTM preview window after setup. However, when we add console.log calls, the events appear in the console, but not in the dataLayer object used in GTM. Could you please advise if you were able to get it working…

Hi AnyVast I am facing the same issue using the same guide: https://help.shopify.com/en/manual/promoting-marketing/pixels/custom-pixels/gtm-tutorial . I can see the events using console.log, but they do not get into the dataLayer. I have the suspicion that there is an issue with the implementatio…

Hi there :waving_hand: With regards to pushing Shopify’s standard events to GA, there are a number of things to check: There is a Tag within GTM for each of the standard events that you wish to push to GA Check that the user browsing the site has consented to marketing data tracking. Check yo…

Hi, After reading all the conditions/limitations and testing for a while the new Customer Events admin, I want to provide my feedback, because the new tool has many flaws: You cannot validate the tags or dataLayer before publishing because the sandbox environment does not allow to see events in …

Hi everyone, I just ran into this and I would like to point to the Shopify documentation link that helped me understand this and fix this. See link below. It doesn’t work because the GTM code is injected in a sandbox iframe https://help.shopify.com/en/manual/promoting-marketing/pixels/custom-pixel…

I followed the documentation and still can’t connect to GTM. How have you solved this?

Hi Vicko1, did you use the “Google Tag Assistant Legacy Chrome extension” ? https://chrome.google.com/webstore/detail/tag-assistant-legacy-by-g/kejbdjndbnbjgmefkgdddjlbokphdefk

Hi Gijs_shopprosNL, yes, in fact, the error we were getting was because we were debugging the tag. If we don’t debug it, it works. But during the debug we register multiple cross-domain policy errors, so we can not debug.

Shopify Custom Pixel - Google Tag Manager not initialising

Technical Q&A

RossellaF May 17, 2023, 3:53pm 4

I am having the same issue, did you come up with a solution for this?

Topic		Replies	Views
Google Tag Manager and New Custom Pixels Feature Not Working Technical Q&A javascript	6	330	September 27, 2024
Checkout Extensibility Upgrade AMA: Custom Web Pixels with Domaine Community Events	43	592	July 29, 2024
GA4 purchase event not being fired during checkout Start a Business analytics , conversion-rate , Google-Analytics , Paid-Ads	21	693	September 7, 2024
Web pixel with gtm Shopify Plus Google-Analytics	2	91	March 16, 2026
GTM custom pixel (Customer events) Extensions troubleshooting	1	76	May 13, 2024

Shopify Custom Pixel - Google Tag Manager not initialising

Related topics