Hello everyone, I would like to report a bug related to Web pixel extension API , and more precisely to “Custom web pixels”. The problem is that Google Ads conversion exports are not working in the “Custom web pixels” environment. Here’s an example code snippet that loads gtag.js script and export…

We are having the same issue. Did you guys find the solution?

I’m having the same issue as well. How did you end up working around this issue? Did you just scrap the custom pixels for now and go back to the old way of doing it? (installing in the theme code & addtional scripts for checkout)

This is what we did for now :disappointed_face:

We are also experiencing this. I reported it to Shopify Plus customer report and they asked me to reach out to Google instead. I did this and, as you would expect, they basically said that it’s a Shopify issue. I’ve tried implementing the conversion as both a GTM “Google Ads Conversion Tracking” ta…

You can’t load gtag.js within a pixel event. It’s trying to get it through googletagmanager.com , and it’s hitting a cross-domain restriction within the sandbox environment. One way to do it is to send the data to the main window using postMessage, catch that, then trigger your event within the them…

Hi, Google shipped a fix for this last week. The Ads tag code was attempting to read the document location from the top level window because it’s not correctly detecting that the iframe it’s within is sandboxed. You should be seeing conversion captured on the ads side now.

Thanks for the update @Dave232 ! I can confirm that we’re seeing conversions again now.

Hi @Dave232 Great news!! Thank you very much for the update. Google events tracking is working inside the custom pixel now.

Shopify Custom Pixel is incompatible with Google Ads conversions (bug report)

Shopify Discussion

EmmanuelFlossie August 10, 2023, 4:17am 2

I have the same issue, the Shopify Pixel is not working.

Topic		Replies	Views
Google Pixel Issues - is it me? Technical Q&A troubleshooting	3	119	March 21, 2026
Google Ads Pixel not tracking any conversion after migration Start a Business conversion-rate , Paid-Ads	5	159	August 5, 2024
Google Ads conversion with GTM and custom web pixel Technical Q&A javascript	3	400	June 16, 2024
Shopify Custom web Pixel Questions Technical Q&A javascript	1	70	August 3, 2024
Microsoft / Bing Ads Tracking Not Working in Custom Pixel Shopify Discussion troubleshooting	1	88	September 13, 2024

Shopify Custom Pixel is incompatible with Google Ads conversions (bug report)

Related topics