I am not able to verify my identity because my last name is wrong on the business verification page. I have contacted customer support multiple times and each time it says my case is escalated but NO ONE has reached out to me. If my account is not verified by day 21 then i lose ALL the money i made in sales. SOMEONE PLEASE HELP ME
Someone help this man!!
Hi there, @Nads118 . Thank you for taking the time to reach out to the Shopify Community today with your situation here regarding business verification. My name is Imogen. It’s good to meet you!
I’m sorry to hear about the trouble you’re having with getting this resolved. The typical workflow here is that you either receive an email from our Team notifying you of a payout hold or business verification request, or you receive a message within your admin notifying you of this same information. If you received a message with your admin, then it’s best to use the ‘contact support’ button often included in that message to connect with our Support Team. If you received an email from our Team regarding this situation, then you will want to reply to that email you received directly if you have any questions about the information contained within.
When you reach out to our Support Team regarding business verification or payout holds, these situations will be escalated to one of our Internal Teams who handles these requests. These teams work exclusively via email in order to address all escalations in a timely manner. When our team follows up with folks via email, these emails will go to the email inbox associated with the Shopify Account needing to verifying it’s information. It’s worthwhile to check your email inbox (as well as your junk/spam) for any communications that you may have missed from our Team.
If you have been told that things have been escalated, then it’s best that you allow for the escalated team to follow up on the escalation and get in touch with you via email. If you’re seeking updates related to this escalation, then be sure to provide a ticket number from a previous interaction to the advisor you connect with so they can quickly follow up on things.