Shopify Dawn Theme Customization is preventing Inbox/Chat function from displaying on desktop

Store Design
1

I have various customizations on my Shopify Dawn theme. I have Shopify Inbox enabled for chat functionality. The chat function is displaying and working correctly on mobile, but is not visible on Desktop. I have a feeling it is one of my customizations that is preventing the chat button from displaying.

As a test, I upgraded my Dawn Theme to V12 (which removed all of my customizations). When removed, the chat function was displayed on desktop. As soon as I reimported my customizations, the chat function disappeared again.

Would anyone be able to point me in the right direction to try and see what code/customization might be conflicting with the Inbox Chat Button?

https://asiela.com

2

Hi @Asiela ,

Hello, because I can’t read your source code, I can’t know where this problem comes from. However, you can check the following factors:

  • Check the theme’s settings again

  • Check to see if your customization part has version-related errors

3

Thanks @BSS-Commerce , where would I look for version-related errors?

4

This is now resolved. There was a compatibility issue with my theme.liquid file.

I uploaded a default theme.liquid file from V12 of the Dawn Theme, then just reintroduced my other customizations back into it. Previously I had reimported the theme.liquid file from my V10 theme and this looks to be what caused the problem.