hello i am jignesh patel from india.last two days ago shopify deactivate my store last 2 years i work in shopify store and its work fine but now shopify deactivate my store and i am not know the reason why shopify do that.i lose my all business please help me if i make some mistake then i solved my all mistake but please active my store again
guide me what i have to do
Hey @skyshopy .
Thanks for reaching out.
I am sorry to hear about the trouble with logging into your store! Did you happen to receive an email about the situation from a Shopify representative, by any chance? If so, I would suggest replying back to the email with an inquiries that you may have.
Since we cannot authenticate over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics of the store. In this case, it would be best to reach out directly to our support by logging into your online store using our Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak with a Support Advisor about the situation.
Let me know if you have any questions.
Hello Shopify Team,
Hope you all are doing well.
I am facing a problem regarding my website. My website name is skyshopy.com. My website was closed by the shopify risk team. I got an email from shopify and they told me that your website was closed because of a risk management issue.
Dear team, we request you to please review my website again. There is no risk issue or any policy that we violated. We request you to please check below clarification and invoices.
Clarification.
We have started the website in 2019. We invested our time, energy, effort, money and many more things to run a successful business but before someday my website got rejected by shopify and when we sent an email to the team and we got the answer that we closed your website because of a risk management issue.
I wanted to tell you that we have been doing this e-commerce business since 2019. This is not a drop-shipping business, this is an e-commerce website. We purchased products from the supplier and fulfilled our orders. We are accepting prepaid orders and COD orders. We are using Razorpay for prepaid orders and shiprocket for COD orders. We are using shiprocket for fulfill and deliver orders.
Also want to tell you that we are one of the trusted businesses of Razorpay. We are also using RazorpayX facility.
At last, I am attaching here all the invoices so you can see all the invoices and other details and you can review our website again.
Attachment details.
1 - Purchase Invoices 1 to 7 (Attached Invoices 1 To 7)
2 - Sales Invoices 1 to 10 (Attached Invoices 8 To 17)
3 - Shiprocket Invoices 1 to 8 (Attached Invoices 18 To 24)
4 - Razorpay Screenshot 1 (Attached Snapshot 25)
Request you to please check all the details and review our store again and if possible then please resume our shopify services.
Thanks & Regards
Jignesh Patel
Sky Shopy