They did the same thing to me and these are the replies I have gotten so far.
Took 2 days.
This email is to inform you that after reviewing your information and website we believe your business presents a level of risk that we will be unable to support with Shopify. I know this is not ideal, however we won’t be able to help with your business.
At this time since Shopify has been deemed not a good fit for your business you will need to research other e-commerce platforms to find one that will be suitable. Regrettably we are not able to make recommendations to merchants.
Please note that for security and privacy reasons we are unable to divulge the results of our reviews and investigations. Once an account has been declined the decision is final.
Thank you and I wish you all the best with your business going forward!
I do understand your frustration in this, regrettably, for security and privacy reasons, we are unable to divulge the results of our reviews and investigations so we would not be able to provide you with additional details as to why we will not be able to support your business on Shopify.
Every .myshopify.com link can only be used once, so it won’t be available for use again in the future.
Hey. Were you able to solve this problem? Did shopify ever send you your money? I’m facing the same issue. Shopify seized over $40,000 and won’t speak to me. I heard there’s a class action lawsuit and i would like to get in on it.
It took a couple of months but they gave me my money back. They won’t allow
me to create another shopify account. I Had to create my website with
another provider.
Hi… I’m going through the same issue right now with Shopify. I opened an online boutique through them and was selling my clothing for 5 days. I had an order came in and they claimed it was high risk, I went as far as have the customer send a copy of DL and debit Card to verify before I processed the order but Shopify suspend my account, and I appealed it but they they still sent an email they are closing my site and holding the funds due to their policy. I’ve been emailing 1 week now and the email came back twice saying the same thing. The chat is inefficient because they saying the same thing the email says and they cannot give me any further information as another department deals with closure and I have yet till someone contacts me or explain why neither me or the customer received a payout or refund. The customer went as far as sending a bank statement to show the charge is still valid on her account and this have been over a week.
This is unbelievable because I invested my savings in my inventory and to know Shopify is holding on my funds is without explanation and we basically have no rights as a small business owner is very unfair.
20 years I have been in business selling mobile phones, moved from magento to shopify as the apps look good , today they closed my wesbite , no commuications nothing just “We have reviewed your account and determined that it is in violation of Shopify’s Acceptable Use Policy (AUP). As a result, we are no longer able to host your store on the Shopify platform and your account has been closed.” .
I have many pending orders
I have no ability to comunicate with my clients
I have never experienced this lake of professionalism
business name and reputation means a lot
And even in 2024 the issue still progresses!!! I had 0 chargebacks I even got paid out once. I was waiting on the second payout (from the same customer I might add) after 10 days I asked customer service what the hold up was and what do ya know… same email as above… I seriously thinking about starting a class action. My brother ( class action attorney ) has had his hand in over 10+ class actions and has received settlements In 100% of them. My email is sloppyeaterzrox@yahoo.com email me if you want to start the class investigation against these tyrants. Btw I’ve tried over 10 times and after my claim has been escalated (lol) 10+ times. I still haven’t received a dime.