Shopify didn't deduct billing from my credit card

Shopify Discussion
1

Hello Everyone,

I can not access my store as Shopify didn’t deduct billing for hosting. I created a store on Shopify one month ago and used Shopify 15 days trial for hosting. Once the trial is over website was un-accessible. Shopify didn’t deduct billing from my credit card.

Please anyone know how to resolve this issue as I am so worried about that. Screenshot is attached

Thanks

1 Like
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Hi there, @Clickhuntercorp !

I’m happy to help.

It’s possible that you didn’t add a credit card to your account before the trial ended, or that the payment wasn’t able to go through. Not to worry though, your store is not lost forever! You will just need to log into your account as the store owner, pay your invoice, and voilà! You’ll be able to access your account and launch your store again. You can also refer to these steps in this help document.

When you’re setting up your store, you may find our Official Shopify Tutorial video helpful, as it goes over everything you need to know. The Learn with Shopify YouTube chanel has plenty of other great videos as well on how to grow and market your business. Let me know if you’d like some other resources and I’d be happy to share!

If there’s anything else that’s unclear and you’d like my help with, just let me know and I’d be happy to help.

3

Hello Greta,

I hope you are doing well. When i’m trying to login my account its showing “Something went Wrong” as attached in the Screenshot.

4

Hi, @Clickhuntercorp !

Thank you for getting back to me. The error message listed there is typically what we see when trying to access the actual website, rather than when trying to log in. Can you confirm that that’s also what you see when you try logging in at this page? I also recommend clearing your cache and cookies and trying to log in using an incognito window to see if that helps.

If you’re still running into issues, you will need to contact our live Support team through the Help Center. We’re available 24/7 and can help you look into your issue and see if we can help you regain access to your account!

Please let me know if you have any other questions or if you need help getting in touch with our support team.