Shopify Discount Code Used Data Not Displaying

Technical Q&A
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Topic summary

A Shopify store owner is unable to view usage data for discount codes—specifically, how many times a particular code has been used.

Issue Details:

  • The discount code usage statistics are not displaying in the store’s admin panel
  • A screen recording was provided to demonstrate the problem

Current Status:

  • The issue remains unresolved with no responses yet
  • The user is seeking both an explanation for why this is occurring and steps to fix it

This appears to be a technical issue with Shopify’s discount tracking functionality or dashboard display.

Summarized with AI on November 15. AI used: claude-sonnet-4-5-20250929.
1

I can’t check how many times a discount code has been used for this store.

Why is this happening?

How can I fix this?

Screen recording for reference:

https://www.loom.com/share/1ee73e6e8ae54093a934cc92f6650f94?sid=85683cf4-e5b7-4c57-9186-084118274af5