Shopify does not let me close my store even when I type a correct password

Shopify Discussion
1

I want to close down this store but Shopify won’t let me. It either says that password is incorrect or that too many attempts were made.

I changed the password and typed it out to deactivate my account but it still does not work.

I need my account closed as soon as possible.

2

Hi, @Bricktickseller .

Thank you for reaching out and posting here to the Shopify Community!

I understand that you’d like to close your Shopify store however, the system states the password is incorrect or there have been too many password attempts. You mentioned that you changed the password to deactivate but it still does not work.

When entering the incorrect password and seeing the error message, you’ll need to wait until the notification disappears. You won’t be able to use the same password after the too many attempts were made error message.

Once you’ve successfully followed the steps to reset your forgotten password, you’ll need to clear your cookies and cache and re-enter your password upon deactivating your account.

If you’re still having difficulties resetting your password and closing your store, I recommend reaching out to the Shopify Help Center. You’ll need to follow the prompts to create a support request and view our available contact options.

3

Hello Victoria,

When I login into Shopify, I can’t see my account. Not sure why.

Please help. My website brickticks.com still works. Can you please just delete yourself?

Kind regards,

Yerassyl

4

Thanks for your reply, @Bricktickseller .

I’m still able to view your storefront when opening it in a browser tab. Since you’re still experiencing login issues, I recommend contacting our support team via the Shopify Help Center.

We are unable to remove your store or authenticate accounts via the community forums. It will be best to contact our support team so they can take a look at your account and assist you with closing your store.

From the help center, you’ll need to log into your account, follow the prompts and create a support request. Our support team can be reached via live chat, email or by scheduling a callback for phone support.

If you experience issues navigating the help center, please let us know.