Hello,
As the title suggests I bought a domain through shopify in 2022 and verified the domain. My website still has the primary domain. I have tried to fix the problem manually by resetting the DNS in shopify. There was some an update on the status of the domain from ‘in progress’ to SSL Pending’. Further on my panel t
I don’t think there’s more i can do on my end.
thank you
Hi @mvura888
If you are having issues with your domain that was purchased through Shopify then I recommend connecting with our authenticated support team to further assist. Our authenticated support team can review the domain status and ensure that there are no issues happening on the back end.
To access our authenticated support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available support options.
You did mention that you reset the domain DNS, can you confirm the DNS records you are currently seeing for this domain? You should have an A record with a Shopify IP address and a CNAME record that points to shops.myshopify.com.