At first i had one website with my domain and then i cancelled the plan and made a new one. I recieved the unlocked message with a code in my mail and so i entered the info on the new shopify website on the same acount and now its saying not connected, needs attention. When i open the domain its saying something with ip adress and dns settings but i have no settings to access.
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Hey, @janmosa !
To better understand the situation with your domain, I would appreciate some additional information.
Could you please confirm whether your domain is hosted by Shopify or a third-party provider?
Additionally, it would be helpful to know when you initiated the transfer process for your domain. How long has it been?
If possible, please provide a link to your domain here.
I look forward to your response!
Hello, yes the domain is hosted on shopify and its been like 2,5 half days now. The domain is “wearecapra.com”
Thanks for your quick response, @janmosa !
The transfer process between two Shopify stores is designed to be seamless and should occur instantly without any downtime. However, we have noticed that some stores experience an error during this process, which should not be the case.
Rest assured, our technical support team is aware of this issue and has steps in place to assist you in resolving it. To initiate the support process, we kindly request that you create a support request on this page. This allows our teams to investigate the matter behind the scenes and provide the necessary assistance. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support.
Thank you for your cooperation!