Topic summary
A user is experiencing issues connecting their domain to a new Shopify store. A troubleshooting response provides several steps to resolve the connection problem:
Verification Steps:
- Check that the domain appears in Settings > Domains and is set as primary
- Ensure any previous store connections are disconnected first
DNS Configuration (for third-party domains):
- Update A Record to Shopify’s IP: 23.227.38.65
- Update CNAME Record to: shops.myshopify.com
Additional Notes:
- DNS propagation can take up to 48 hours
- Clear browser cache or test from different networks to verify changes
The issue remains unresolved pending the user’s implementation of these steps.
In case your domain is not connecting to your new Shopify store, you can follow below steps:
Check Domain Settings – Under Settings > Domains in Shopify, ensure that your domain appears and is also marked as primary.
Update DNS Records – In case you’re using a third-party domain service provider, change the settings:
A Record: Change it to Shopify’s IP 23.227.38.65
CNAME Record: Update it to shops.myshopify.com
Delete Old Connections – If the domain was previously linked to another Shopify store, disconnect it there first.
Wait for Updates – It can take as long as 48 hours for domain changes to update completely.
Clear Cache & Test – Try clearing your browser cache or test from another network to determine if it works.