So recently I bought a domain off of shopify, but when I added it to my website it said “Not connected”. I waited a little for it to connect and nothing, I dug into the purchase and found out the bill was outstanding → Paid → Refunded and upon checking my bank account noticed no purchase actually went through. So I figured the website was just still available but when I searched it on shopify it said ‘unavailable’. None of the instructions help and I’m still yet to see anything on this. I went on Tucows Domains and searched for the DNS provider of my domain and it sends me back to the Shopify help page. Would enjoy an answer ASAP because it costs me money to sit around and wait for an answer and I’m not the most satisfied with how this has turned out yet. So please and thank you for the help.
Hi, @ChaunC !
Welcome to Shopify Community.
Thank you for connecting with us and sharing your question. Based on what you have shared, it sounds as though the purchase of your domain was unsuccessful. Since there was likely a payment attempt, the domain may have been put on hold pending an outcome.
With that being said, I am only able to speculate and not provide a concrete answer without taking a deeper look at your account and having the domain’s details. Since this is a public space, I cannot access your account due to security and privacy reasons. That, plus the time sensitive nature of your question, means you must reach out to our Support team at your earliest convenience.
We look forward to assisting you,