Shopify drop down navigation menu keep loading but not display menu item

Technical Q&A

Topic summary

A Shopify store owner reports that their dropdown navigation menu continuously loads without displaying menu items. The issue occurs inconsistently—refreshing the page sometimes resolves it (roughly one in three attempts).

Key Details:

  • The problem began after using an app to replace Shopify’s default header
  • Developer console shows some warnings, though the original poster doesn’t believe these are the root cause
  • Screenshots were shared showing the loading behavior

Current Status:

  • One responder requested site URL and password (if protected) to investigate
  • Two additional users reported experiencing the identical issue
  • No solution has been identified yet
  • The discussion remains open with unanswered questions about the cause and fix
Summarized with AI on November 16. AI used: claude-sonnet-4-5-20250929.
1

Hi,

I linked my navigation menu to shopify theme header, but when I checked live website, the drop down menu just keep loading and never display menu item. It will work after I refresh the website, but this trick not always working, like one of three. I didn’t change code for header but I used some app to replace shopify default header and switched back to default header widget. I also noticed there are some arnings in my dev tool console, but I don’t think these are reason for this long-time loading issue.

Thanks

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2

Hi @playheads ,

Please send your site and if your site is password protected, please send me the password. I will check it for you

3

Hey i have the same issue in 2023 could you help please

4

Same. Did you ever figure it out?

1 Like
5

Hello dear no still the same issue