Shopify Email App Store Details not showing

Shopify Apps

Topic summary

A user is experiencing an issue with the Shopify Email app where store details aren’t appearing in email template branding despite being enabled in settings.

Problem specifics:

  • Checkboxes under “Store Details” have been ticked/enabled
  • Details still fail to display in the template branding section

Current status:

  • The issue remains unresolved
  • No solutions or troubleshooting steps have been provided yet
  • The user is seeking guidance on how to fix this configuration problem
Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

I ticked the boxes under Store Details but they are still not showing in the template branding.

How do I fix this?