Hi there, I hope you’re doing well ? I am coming to you because we are encountering a relatively specific technical problem, Indeed, when a customer submits a form from our website (Shopify form), we receive it on our professional email address (Outlook Exchange OWA). When we reply to this ema…

Good morning Richak, Great ! If you manage to solve the problem I will be very happy to have your information :folded_hands:

Was this resolved? I have the same issue !

Hi, I’m having the same issue. Were you able to resolve it?

Good morning, Unfortunately the problem is still present, there has been no update of this format by Shopify at the moment. If you find solutions we are interested :slightly_smiling_face:

Any solutions? I have the same problem!

No, I cannot figure it out. And it’s continuing to happen.

Hello. Have you found any solutions for this? Does it only happen with the Outlook web app? Have you tried using the Outlook app installed on Windows or on a Mac? - And has Shopify responded? Thank you

We have the SAME issue, any improvements or solutions?

Hello, For the moment not a new solution, same issue for our customers. Have a good day,

Shopify email form reading issue on Mail iPhone - OWA Microsoft

Technical Q&A

ajweb35000 April 8, 2024, 8:06am 13

Good morning,

Unfortunately none, everyone passes the buck (Shopify, Microsoft, Apple) without knowing who the problem is even if Shopify formatting seems to be the reason.

Best regards,

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Shopify email form reading issue on Mail iPhone - OWA Microsoft

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