Hi there, I hope you’re doing well ? I am coming to you because we are encountering a relatively specific technical problem, Indeed, when a customer submits a form from our website (Shopify form), we receive it on our professional email address (Outlook Exchange OWA). When we reply to this ema…

Hello. Have you found any solutions for this? Does it only happen with the Outlook web app? Have you tried using the Outlook app installed on Windows or on a Mac? - And has Shopify responded? Thank you

We have the SAME issue, any improvements or solutions?

Hello, For the moment not a new solution, same issue for our customers. Have a good day,

Hi! The way to solve this issue is to download the Microsoft Outlook app instead of using the web version. I did many tests, and when you respond using the Outlook app it works 100% of the times. - The issue only occurs with the web version.

Good morning, I would say that this is an alternative and not a solution, as the problem is still present. When we work on several different workstations, the Outlook Web solution is the simplest :slightly_smiling_face: Good day

I am having the same issue. I’ve found that when I reply to the customer message from the mobile outlook app on my iPhone, the reply is formatted poorly in the apple mail app. But when i reply from the desktop outlook app on my computer, the reply is formatted perfectly fine. Which makes me think it…

Actually, back to thinking it’s a Shopify form submission email formatting issue. I’ve noticed all replies on the same thread with the Shopify contact form sent from the outlook mobile app continue to be jumbled. But if I create a new email sent from the outlook mobile app and open in mobile Apple m…

It’s definitely a Shopify issue that they refuse to address. I’ve spoken to Microsoft Outlook many times and they have confirmed this.

I don’t have issues with this, but my business partner Ken does and no matter where he sends a reply from, his Mail app on his iPhone, his Mail app on his PC, his Outlook app on his phone, or the Outlook app on his PC all four ways it is the same formatting issue!

Shopify email form reading issue on Mail iPhone - OWA Microsoft

Technical Q&A

LK67 April 4, 2025, 8:16am 31

Unbelievable, since the problems was first issued in 2022

Hope there will come a soloution soon

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Shopify email form reading issue on Mail iPhone - OWA Microsoft

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