We are getting products erring out with this message “another item with the same retailer id was already uploaded to this catalog” We are getting it on products from retailers we have carried for a long time. I have tried to report it via the ‘report a problem’ function with no results. Can anyo…

The problem is when we are trying to add them in our product category for “Facebook live shopping” , they are showing an error Also, when a product is sold out on shopify, and we delete it on shopify, it still shows on Facebook catalog. I have to manually go and delete those products. Shouldn’t the…

I have these same issues with no resolve. :disappointed_face:

@arussman @donnamac @Priyadarshini_T @PCLW I did notice on my Facebook Commerce Manager that I have 3 different “Business Assets” in the drop down below my business name. Just below where it says Facebook Commerce Manager is your business name with a drop down and then below that is another dro…

@ebburtner I did get a message from shopify saying there should only be ONE data source. If there’s multiple that could be causing the issues.

@PCLW Do you happen to know how to remove those other sales channels?

@ebburtner You may be able to go into Data Sources under Catalog in Commerce Manager and see what data feeds are there. you may be able to get rid of extra ones there or go into the catalog and delete the products from them. I’m not familiar with all that. However, we created a dynamic ad today a…

I had the same error on a few products and I couldn’t tag them on Instagram. Here are the steps I took and it resolved the error. Could be a fluke but it worked! Under Sales Channels, click Facebook Under Product Status, click View all products Go to the product with the error message, sele…

@rchigges I noticed the items that I can’t tag on Facebook or Instagram aren’t in the “dynamic ads” on “Ads Channel” when I go to the item on FB business manager. I have no idea how to ad them to the dynamic ads. I also had to go to Shopify and take all of my products off the Facebook sales channe…

@ebburtner Are these business assets for the same business? Try to get rid of all but the one you want to be your main asset. Then you have to make sure its the right one that is ‘connected’ to Shopify. That might help. Just a thought I feel it’s really easy to get multiple assets out there beca…

Shopify Facebook App error "another item with the same retailer id was already uploaded

Technical Q&A

PCLW October 15, 2021, 2:42am 13

@ebburtner Mine shows two and one doesn’t have any products listed. I sent some screen shots to the shopify help center to see if they can help me resolve this issue.

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Shopify Facebook App error "another item with the same retailer id was already uploaded

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