We are getting products erring out with this message “another item with the same retailer id was already uploaded to this catalog” We are getting it on products from retailers we have carried for a long time. I have tried to report it via the ‘report a problem’ function with no results. Can anyo…

@ebburtner Mine shows two and one doesn’t have any products listed. I sent some screen shots to the shopify help center to see if they can help me resolve this issue.

@ebburtner You may be able to go into Data Sources under Catalog in Commerce Manager and see what data feeds are there. you may be able to get rid of extra ones there or go into the catalog and delete the products from them. I’m not familiar with all that. However, we created a dynamic ad today a…

I had the same error on a few products and I couldn’t tag them on Instagram. Here are the steps I took and it resolved the error. Could be a fluke but it worked! Under Sales Channels, click Facebook Under Product Status, click View all products Go to the product with the error message, sele…

@rchigges I noticed the items that I can’t tag on Facebook or Instagram aren’t in the “dynamic ads” on “Ads Channel” when I go to the item on FB business manager. I have no idea how to ad them to the dynamic ads. I also had to go to Shopify and take all of my products off the Facebook sales channe…

@ebburtner Are these business assets for the same business? Try to get rid of all but the one you want to be your main asset. Then you have to make sure its the right one that is ‘connected’ to Shopify. That might help. Just a thought I feel it’s really easy to get multiple assets out there beca…

@donnamac Yes, they are for the same business. I did delete one of them. I now have the Shopify Commerce Account and the Shopify Product Catalog. I did what I believe you suggested and I pulled up the items that are saying “another item with the same retailer id was already uploaded to this catalo…

@ebburtner I’m afraid when it comes to the tagging products for Instagram I’m not up to speed on that. I concentrate on making sure the products get to FB with no issues. My partner does all the advertising. She was having the same issue with not being able to ‘tag’ products. She tried whatever sh…

I fixed the issue of this for my shop. If you go to the product that is having the issue. On the right hand side, I believe the 3rd block down “Organization” (my shop is 3rd block down). You will have the following: Vendor Product Type Customs Collections Tags I removed “customs” where it automat…

I found a solution to this problem Monday, Oct 18. When you go to archive your product when it is sold or you are removing it from your store, go the sales channel section and deselect all channels. It will remove them from your sales channel. Just an additional step taken prevents this.

Shopify Facebook App error "another item with the same retailer id was already uploaded

Technical Q&A

donnamac October 15, 2021, 5:25pm 18

@rchigges

Could you clarify something?

The items that you listed, you did that in Shopify, is that right?
The errors you were fixing…where did you see those errors? In Shopify? In Facebook?

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Shopify Facebook App error "another item with the same retailer id was already uploaded

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