I’m afraid when it comes to the tagging products for Instagram I’m not up to speed on that. I concentrate on making sure the products get to FB with no issues.
My partner does all the advertising. She was having the same issue with not being able to ‘tag’ products. She tried whatever she could change on both the
Shopify and the Facebook sides. She basically was just changing any kind of setup she could to see if anything could work. Eventually, something did and now
she can tag for now. As long as she can tag…she doesn’t mess with anything.
It is a ridiculous was to do business. I do know when we make changes, they can sometimes take a while for us to see them or notice the effect of the changes.
Sometimes maybe even a few days. Patience is a virtue here. She got to the point of just making one change at a time, then trying an hour or so later to see
if it made a diff.
She finally got to create a Dynamic ad with their help, but can only do it successfully from the Facebook side. Not in Shopify. However, the latest one she did created yet
another feed!! I don’t understand it and am in the throws of trying to see if that is going to shoot us in the foot for now having another feed.
We try submitting help requests from both Facebook and Shopify. When I click on the ‘Report a Problem’ in facebook however, I have only had success actually
submitting a problem using the ‘Ask a Question or Get Help’ section. The submit button on the ‘Report a Problem’ section was never ‘active’ for me.
Also, if you can, provide screen shots of the issue. I think that really helps then SEE what the problem is and helps them get it to the right people.
Sorry I can’t be of much assistance in that area.