We are getting products erring out with this message “another item with the same retailer id was already uploaded to this catalog” We are getting it on products from retailers we have carried for a long time. I have tried to report it via the ‘report a problem’ function with no results. Can anyo…

This is marked solved just because several people have tried some work-arounds and they seem to work. You’ll have to read through some responses to see. Also, it looks like the products that have this error flagged, still go to Facebook and can still be used in ads & Instagram. I jut let them sit…

This being marked as solved just tells Shopify that there is no problem. It shouldn’t be marked solved so they’re aware of the on going issue. The problem persists through Instagram for me. I can tag on Facebook, but I cannot on Instagram.

The easiest way I can tell everyone that is encountering this issue is to make a new product. This occurred to me when I used the duplicate option. I tried fixing it and it still reoccurred with the same issue. I decided to just make a new product page and I am now able to tag on instagram.

I tried this and it didn’t work for me. :disappointed_face:

I am having the same issue! I reached out to Facebook support, but have not heard back yet. All 84 of my new products were rejected due to this error, and I can not tag on instagram. I did recieve one email back from Shopify support and they thought that the error message “may have to do with the fa…

We are trying to figure that out now.

This is an old workaround. The new issue is something else entirely and no one seems to know

Having same issue. Can’t get help either

Shopify Facebook App error "another item with the same retailer id was already uploaded

Technical Q&A

brixkalleyco October 26, 2021, 3:56pm 31

how did u remove customs?

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Shopify Facebook App error "another item with the same retailer id was already uploaded

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