We are getting products erring out with this message “another item with the same retailer id was already uploaded to this catalog” We are getting it on products from retailers we have carried for a long time. I have tried to report it via the ‘report a problem’ function with no results. Can anyo…

I tried this and it didn’t work for me. :disappointed_face:

I am having the same issue! I reached out to Facebook support, but have not heard back yet. All 84 of my new products were rejected due to this error, and I can not tag on instagram. I did recieve one email back from Shopify support and they thought that the error message “may have to do with the fa…

We are trying to figure that out now.

Having same issue. Can’t get help either

Correct this is it solved. I’m still having the exact same issues. Shopify just keeps sending this same community forum saying it has the answers and we don’t!!!

Exactly! It’s not solved people

Same issues here-no responses are helpful!

Shopify Facebook App error "another item with the same retailer id was already uploaded

Technical Q&A

Mcglynnfarm1 October 27, 2021, 12:18pm 34

This is an old workaround. The new issue is something else entirely and no one seems to know

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Shopify Facebook App error "another item with the same retailer id was already uploaded

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