Shopify fees charge on my credit card

Shopify Discussion

Topic summary

Unexpected credit card charge reported: “SP Shopify NZ Fees Parnell Auk $61.35” by a non‑Shopify customer seeking to verify possible fraud and how to get help.

  • Initial guidance: Support advised contacting Shopify live support and submitting a bank statement screenshot so the transaction can be traced.
  • Upload issue: The poster couldn’t find where to upload a screenshot via the provided support link and asked for a direct channel. They also couldn’t attach the image in the forum (only CSV/MP4 allowed).
  • Updated access: Support apologized and shared a new link that allows contacting Shopify support without an account, with instructions to scroll to the “Get Support” section.

Status: No confirmation on the charge’s origin yet. Next step is for the user to reach Shopify support via the new link and provide the screenshot. Discussion remains open/unresolved.

Summarized with AI on January 20. AI used: gpt-5.
1

Hi,

I am not a Shopify customer or user but I have got the below charge on my credit card.

SP Shopify NZ Fees Parnell Auk $61.35

I’m not sure if my card has been scammed. Can you advise.

Thanks

2

Hello, @WTF4 !

Thanks for reaching out to the Shopify Community!

Sorry to hear about the charge on your credit card, I’d suggest getting in touch with our live support here and providing them with a screenshot of your bank statement so that they can trace this transaction for you.

Let me know if there is anything else you need!

3

Hi,
I can’t see anywhere on the Live Support link that I can send the screenshot to. Can you either forward on the below screenshot or send me a more specific link that takes me directly to your support team.
Thanks. Rhys

[cid:image001.png@01D9D661.0D8804D0]

4

Hi,

I can’t see anywhere on the Live Support link that I can send the screenshot to. Can you send me a more specific link that takes me directly to your support team.

I am not a Shopify customer, so the self help and virtual help info on your site is not applicable to my issue.

I tried adding the screenshot to this thread, but it states that the only valid types of files are CSV and MP4.

Thanks.

5

Hey, @WTF4 !

Sorry about that!

Yes, you can try this link here, which enables you to access support without having an account. Please scroll down to the ‘Get Support’ area on that page.

Do let me know if there is any trouble with that.