Hi, sorry, this is my first time doing email marketing. I set up an email flow where a customer should receive a test email 10 seconds after abandoning checkout. To test it, I signed up for the newsletter with my personal email, added a product to the cart, and abandoned checkout after entering my email and address. For some reason, the email was delayed by about 30 minutes. Why is that?
Shopify only marks a checkout as “abandoned” after 30–60 minutes of no activity.
Your 10-second timer starts after that, not right when the customer leaves.