A user is attempting to create a Shopify Flow that automatically sends invoices to customers after order fulfillment, but encounters persistent issues.
Initial Problem:
Attempted Solutions:
Root Cause Identified:
The “Send order invoice” action in Shopify Flow only works for customers with Payment Terms enabled (a B2B/Shopify Plus feature). It cannot be used for standard prepaid orders via Shopify Pay or PayPal.
Resolution:
This workflow is fundamentally incompatible with the user’s setup, as their customers are all prepaying consumers without Payment Terms. The invoice-sending functionality requires a B2B configuration that isn’t applicable to their business model.
Hi all,
I have created a basic flow to automatically send customers their invoice when their order has been fulfilled.
The flow itself is picking up orders that have been fulfilled, but it’s not sending out any emails.
Error: GraphQL Response User Errors: “Order is closed”
What’s going wrong? Thank you for your support.
Olaf
Hi @Olaf2 ,
There are few things that you are doing right but at some places it’s not correct.
What’s working:
Your Shopify Flow correctly triggers on “Order Fulfilled.”
The email content and setup look correctly configured using the appropriate {{ order.customer.email }}, {{ shop.contactEmail }}, and {{ order.name }} variables.
What’s causing the issue:
The error message GraphQL Response User Errors: “Order is closed” is the key here. This means:
Shopify does not allow sending invoices via the Send order invoice action after the order is marked as “Closed.”
When an order is fulfilled, it may automatically be marked as closed depending on your store’s settings or other workflows.
How to fix it:
You have two main options:
Option 1: Trigger the flow before the order is closed
Modify the trigger to something like:
Option 2: Reopen the order before sending the invoice
This is not ideal and likely not scalable — it would involve:
A custom app or manual intervention to reopen the order, send the invoice, then close it again.
Recommended fix:
Change your trigger from Order fulfilled to:
Trigger: Order paid
Condition: If order is fulfilled
Action: Send invoice
Or add a wait step after order creation:
Trigger: Order created
Action: Wait until order is fulfilled
Action: Send invoice
Hope this will help. Let me know if you need more help.
Regards,
Hi guys,
Thanks for your quick reply. I have updated the flow according to your recommendations, but it’s still not sending any emails.
It does say status completed, but no results.
Conditions:
All orders fulfilled
Status equals Success
I added my shop’s email to receive a CC email, just as a test - but nothing came in.
Does your customer have payment terms? https://help.shopify.com/en/manual/shopify-flow/reference/actions/send-order-invoice
Hi, all our customers are prepaying (Shopify Pay or Paypal).
What I understand from the link that you sent is that this flow does not work for consumers, is that correct?
You can’t send invoices to Customers if they don’t have Payment Terms. Payment Terms requires Plus/B2B
