I am writing this because I do not know what else to do.
Shopify Payments was disabled on my store. Approximately $55,000 USD of my pending payouts is frozen until September 2026.
Ticket ID: 1fb694fc-0b0e-40e3-9941-43b2e2c47bc5
The denial email I received is the standard form letter. “After reviewing the information you provided, we have confirmed that your business presents a level of risk that we are unable to support with Shopify Payments.” Signed only “Shopify Merchant Trust Team” from an email address marked “This email address is not monitored.”
No human spoke to me at any point.
No specific reason was given.
No criteria for review.
No real path to appeal.
The appeal I did submit was denied with the same form letter.
I am not a scam store. I am not a dropshipper. I am not a reseller.
I am a real small brand. I manufacture my own product under my own custom formula in a real facility. I have a verified Meta business page in our brand name. I have customers who keep coming back to reorder because the product actually works. I built every part of this with my own hands. Late nights. Every formula test. Every customer email at 2am. From absolutely nothing.
I have offered Shopify any proof they want. Manufacturing facility photos. Video walkthroughs of production. Formula documentation. Supplier invoices. Manufacturing agreements. Branded packaging close-ups. A live verification video with my ID and a piece of paper with today’s date. Whatever they ask, I will send within hours.
Shopify has not engaged with any of it. The form letter was the end of the conversation.
The situation right now in real life:
My bank account is at zero.
My suppliers are unpaid.
My delivery companies are unpaid.
My team is unpaid.
My rent is unpaid.
I cannot buy food for my family this week.
I am writing this from Israel after a war that already destroyed so many small businesses here. I have nothing left. Genuinely nothing.
I am not exaggerating any of this. This is my exact situation in the moment I am writing this post.
A 120 day freeze on already earned revenue, with no human review and no specific reason, is not risk management. It is the destruction of a real small business by a black box decision that nobody at Shopify will defend with their name attached.
I am begging. To anyone at Shopify who reads this. One human. Ten minutes. Look at my file. Ticket ID 1fb694fc-0b0e-40e3-9941-43b2e2c47bc5. That is all I am asking for.
I do not want to file the BBB complaint that is already prepared. I do not want to send the press pitches that are already drafted. I do not want to escalate to regulators. I do not want to pursue legal action. I want to resolve this with Shopify directly, human to human.
But I cannot stay silent while my family goes without food and my business dies because of a decision no one at this company will defend.
If anyone reading this works at Shopify and can route my case to a real human at Merchant Trust, please. Ticket ID 1fb694fc-0b0e-40e3-9941-43b2e2c47bc5. I am begging.
If anyone reading this is a merchant who has been through this, I see you. I am sorry. This should not be happening to any of us.
