Shopify frozen accounts

Technical Q&A
,

Topic summary

A user faces a $50 bill due April 21st and risks account freezing if unpaid. They’re concerned about losing their $1/month promotional plan after the freeze and wonder if creating a new store with a different email would allow them to reclaim this offer.

Key Points:

  • The $1/month promotional offer is typically tied to active accounts and may not be available after account freezing
  • Opening a new store after deactivating the frozen one likely won’t qualify for the $1 offer, as such promotions usually don’t apply to new accounts
  • Frozen accounts generally allow up to 60 days to pay outstanding bills before further action

Recommendation:
Direct confirmation with Shopify support is advised for both the promotional offer eligibility and the exact payment deadline to avoid losing access or benefits.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hi ,

I have a bill of 50 usd that needs to paid by 21 of April or the account will be frozen , there’s a high chance I will pay it after it’s frozen , my question is , the offer of 1 usd per month will be disclosed in this case and I will have to choose a normal plan at least that’s what I heard

Now let’s say I opened a completely new store with a new email after I paid everything on the frozen store and deactivated my account .

In that case can I take advantage of the 1 dollar deal ?

Another question is , is there a limit to when I have to pay he bill after the store is frozen I heard it’s 60 days but I wanna make sure

Thanks in advance for your help , you guys have a very good customer support , keep it up

2

Hi @Miriamashraf66 ,

Thank you for sharing your queries!

If your account gets frozen and you pay the bill afterward, the $1 per month offer might no longer be available since it is usually tied to an active account. If you open a completely new store and deactivate the old account, it might be difficult to take advantage of the $1 offer again, as such offers typically don’t apply to new accounts. I would recommend confirming with Shopify support whether the $1 offer would apply to a new store.

Regarding the frozen account, you generally have up to 60 days to pay the outstanding bill. However, I suggest confirming this directly with Shopify support to avoid any confusion.