Tried SFN and sent 25 units to test it out. Loved it. Sent 3300+ units and crap hit the fan.
Two major problems:
measuring errors which resulted in overcharging us by over $7,000. They have since returned the money as “credit”. What crazy though is subscription fees are not taken from this “credit” and rather charged to my company card.
Essentially I have now credit of about 4k that is just sitting there in case we decide to come back to SFN.
Reason why there were errors in measuring is because some products were measured ac case packs of 6 units. And here’s how we came to concluding how 300 units were lost. Because they’ve been sending 6 items to people who bought 1 item. We could have had sales of roughly $12,000.
Shopify’s reimbursement policy is super unfair (although I fault myself for not reading every last policy to the bone). They either pay back 30% of the retail or “production” cost. Basically whatever you paid your suppliers. We have provided the invoices because we pay WAY more than 30% of the retail price for our products. After providing all required information I only had a few “promises” to get back to me by the end of the day, end of the week etc. And we still haven’t been paid.
There is no way to escalate, there’s no one to call, just hope that you will maybe get your money some day.
Thank you for reaching out and bringing this to our attention.
We’re unable to provide account-specific support via the Shopify Community, as we don’t have access to merchant accounts. However, it looks like you already have a support ticket, and we’d recommend replying directly to the ticket so that it can be handled by the appropriate team. If you’d like to check on the status of your ticket, then we’d be happy to further assist you through live chats. Simply visit the Shopify Help Center and login to your account to connect with one of our Support advisors.
If you have any other questions on this topic, then don’t hesitate to let us know.
It can generally take a couple of business days for the teams to review any new responses from your ticket as they are handled in the order they are received. However, due to a higher volume of support requests at this time, some delays can be expected and we’d recommend getting in touch with a Support advisor if you still don’t hear back by next week.
On the 7th of May, after sending a message a received a reply saying I’ll be getting an answer by the end of the day and silence to this day. The fact that I haven’t received any information since is concerning