Shopify Fulfillment Orders API Returns Empty Data Despite Valid Order ID

[seojin]

I’m trying to retrieve the fulfillment_id from Shopify using this endpoint:

/admin/api/2023-07/orders/{order_id}/fulfillment_orders.json

However, the response returns an empty array with a status code of 200.
Example of the empty response I get:

{
  "fulfillment_orders": []
}

I’ve confirmed that the request works correctly on other Shopify stores. For example, the response looks like this:

{
            "fulfillment_orders": [
                { 
                   ...
                   "line_items" : [
                      ....
                    ]
                    ...
                 }
              ]
}

Has anyone else experienced this issue? Could it be a configuration or fulfillment status issue on that specific store? Any help would be appreciated.

[tim_1]

Permissions? https://shopify.dev/docs/api/admin-graphql/latest/objects/FulfillmentOrder

Requires read_assigned_fulfillment_orders access scope, read_merchant_managed_fulfillment_orders access scope, read_third_party_fulfillment_orders access scope or read_marketplace_fulfillment_orders access scope.

[Vi-WizzCommerce]

Hello @seojin !

Sorry to hear about this issue. Here is a suggestion which may help.

1. Check if the Order is Fulfillable

Only unfulfilled or partially fulfilled orders will have fulfillment orders.

• If the order is already completely fulfilled or canceled, Shopify may not return any fulfillment orders.

• Use this endpoint to inspect the order details: GET /admin/api/2023-07/orders/{order_id}.json

Look at:

• “fulfillment_status” – should be null or partial for fulfillable orders.

• “financial_status” – should be paid or partially_paid.

2. Make Sure the Order has at least one Fulfillable Item

Some orders (like test orders or ones with only digital goods) might not require fulfillment.

3. Are You Using the Right Access Scope?

Ensure your API token has the read_fulfillments scope enabled.

• Also check that your access token is correctly passed in the header: X-Shopify-Access-Token: your_token

4. Order is Too Old or Already Fully Fulfilled via Legacy Fulfillments

If the order was fulfilled using the legacy fulfillment API (used before fulfillment orders were introduced), then this endpoint might return nothing.

• Use this instead for legacy fulfillment data: GET /admin/api/2023-07/orders/{order_id}/fulfillments.json

5. Verify the Order ID Format

Ensure that {order_id} is the numeric order ID (e.g. 1234567890), not the order name (#1001).

Diagnostic Steps:1. Fetch the order directly with /orders/{order_id}.json.

1. Check fulfillment_status, financial_status, and line_items.

2. Try /fulfillments.json to see if legacy fulfillments exist.

Example of a Successful Fulfillment Orders Response:

{
“fulfillment_orders”: [
{
“id”: 123456789,
“order_id”: 987654321,
…
}
]
}

If this reply was useful to you, we would really appreciate it if you gave us a LIKE and mark the issue as SOLVED!

[seojin]

appreciated it

the real problem was there was no origin_address that’s why i couldn’t get the fulfillment_orders i guess.

i’ve been keep in touch with my customer to set the origin_address of its own order.

by the way thanks alot!
have a lovely day

[seojin]

thanks