Shopify fulfillments/create and fulfillments/update webhook doesn't providing customer phone number

Shopify Apps

Topic summary

A developer is building a Shopify app to send SMS notifications to customers for various order events (placement, fulfillment, cancellation, refunds, tracking, etc.).

Core Issue:
The fulfillments/create and fulfillments/update webhooks are not providing customer phone numbers, despite all other data being received correctly.

Current Status:

  • The developer has confirmed they receive all other webhook data successfully
  • Only the phone number field is missing from these specific fulfillment webhooks
  • Code sample provided shows webhook registration implementation in PHP

Request:
Seeking urgent help or suggestions from the community on how to retrieve customer phone numbers through these fulfillment webhooks, or alternative approaches to access this data for their messaging functionality.

The discussion remains open with no solutions or responses provided yet.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
1

I am creating application about sending message to customer on various events like order place, order fulfill, fulfillment cancel ,refund, order track and order cancel.
I am using webbook for it and i am not getting phone number in fulfillments/create and fulfillments/update webbook.

Kindly make sure that i am getting all data but not only receiving phone number.

Please anyone have suggestion or answer then please help me as soon as possible.
This is the code sample…

<?php include("include/connection.php"); include("variables.php"); $last_data="SELECT * FROM table_nameORDER BY id DESC LIMIT 1"; $result = $mysql->query($last_data); $row = $result->fetch_assoc(); $api = "api key"; $access_token = "access token"; $webhook_url = "url"; $webhook_topic = "fulfillments/create"; $params = array( "webhook" => array( "topic" => $webhook_topic, "address" => $webhook_url, "format" => "json" ), ); $url = "[https://shop_name.myshopify.com/admin/api/2023-01/webhooks.json](https://shop_name.myshopify.com/admin/api/2023-01/webhooks.json)"; $curl = curl_init(); curl_setopt($curl, CURLOPT_URL, $url); curl_setopt($curl, CURLOPT_HTTPHEADER, array( "X-Shopify-Access-Token: {$access_token}", "Content-Type: application/json" )); curl_setopt($curl, CURLOPT_POSTFIELDS, json_encode($params)); curl_setopt($curl, CURLOPT_RETURNTRANSFER, true); $response = curl_exec($curl); curl_close($curl); ?>