Shopify Holding 60k worth of payments over 60 days

Payments + Shipping & Fulfilment
1

SHOPIFY CAUSING SMALL BUSINESSES TO FAIL!!!

I have been on support chat after support chat after support chat.

In October, we received a payment of $18,940. Since then, we have received over $60K worth of payments. My account just says “pending” under the status of the payout. We have already shipped the products to our customers, and we HAVE NOT RECEIVED PAYMENT FOR OUR SALES FROM SHOPIFY! We are literally in a hole right now, trying to dig ourselves out.

Every time I contact Shopify, I get this. I am copying and pasting a response.

"Thank you for your patience as I continue to review your case regarding the payouts on hold. I wanted to let you know that there are no new updates at this time. However, I am still closely monitoring the situation and will keep you informed as soon as I receive any information from the specialized team.

I understand how important this issue is for you and your team, and I appreciate your understanding during this process. If you have any further questions or need assistance in the meantime, please feel free to reach out."

There is no way a COMPANY as BIG as SHOPIFY can just hold your money and leave you on tier one support and let you hope and pray you get a response back for your payouts?

A few of our ticket numbers
52251896,52254294,51749999, 51939828

SHOPIFY WHAT CAN I DO TO GET MY MONEY?

THIS IS ABSOLUTELY CRAZY AND NONSENCE.

2

same here bro

3

Did they already fixed it or not?

4

They have not fixed it. Zero Communication.

5

Were you able to solve this? I have the same problem, they don’t even answer emails from Shopify Merchant..

6

Were you able to solve this? I have the same problem, they don’t even answer emails from Shopify Merchant..

7

NO… They keep saying the same thing that they will escalate the issue.

8

We were fined for $9,725 for a product that is perfectly legal and has not been recalled (male supplement…The Goat). NO paperwork, NO explanation, NO human to talk too, and they will NOT give us information to contact anyone about this issue. Shopify just keeps blaming Mastercard and or “backing partners”. They even went as far as to take the fine out of our business account (of course we had it stopped). Since then they have taken all the money (through our payouts) and now we cant get them to release any of the funds beyond the fine. I am seeking legal advice! This have gone beyond any power a business should have over anybody, A civil lawsuit is well overdue for many people. If anybody has advice or knows of a lawyer who may help, please contact me personally at makemeblushboutique@yahoo.com