Unbelievably bad support. Every “live” chat agent i’ve talked to has said shopify would provide a credit to a new account. The problem? Billing has to do it and billing never responds to tickets. My last ticket was open over a week with no response until it closed automatically because shopify never responded!
So i’ve taken the matter up with my credit card company.
Hi @dtkiley ,
I am sorry to hear that you’ve had this experience and that you did not hear back from our billing department. Do you have a ticket number you can share with me so that I can take a look at this for you?
Thanks for the heads up RENE about the chargeback and cancelling the account. I’ve cancelled the dispute.
Hi Victor, Thanks for agreeing to look into it for me. The ticket number is 35850593.
Hi @dtkiley ,
Thank you for sharing that with me. I am not able to authenticate you via the Community and share any details about your store here, but I have passed on your details to our internal team and have asked them to take a look into this for you.
Hi Victor,
Shopify refunded me for the original amount in question and I definitely appreciate it. Thank you for stepping in to help! Sorry I over-reacted.
Hi @dtkiley ,
It is no problem at all and I know that it was a frustrating situation for you to be in. Thank you for letting me know that this issue is resolved and I am glad to hear that you were provided with a full refund.