Shopify importing orders from Lightspeed Retail X. Why?

Retail & Point of Sale
1

I connected a new shopify site to Lightspeed retail X.

Connection successful.

I imported only specific products from lightspeed

For some reason shopify is importing old orders from the other retail outlets.

How do I stop this?

Also, a woocommerce store is connected to the same lightspeed register.

(this is temporary - once I can confirm that shopify and lightspeed are working together nicely (sales and inventory updates) - we will remove the woocommerce source.

2

Hi @SDBdigital ,

Thanks for reaching out to the Community.

As you’re seeing old orders being imported, I’d encourage you to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any account details here through the Community. They will be able to investigate further and advise on how to proceed.

Please let me know if you have any other questions or concerns.