Main issue: After connecting a new Shopify site to Lightspeed Retail X (POS) and importing only specific products, Shopify began importing old orders from other retail outlets. The request is to stop these legacy order imports.
Context: A WooCommerce store is also temporarily connected to the same Lightspeed register. The plan is to remove WooCommerce once Shopify–Lightspeed syncing for sales and inventory is confirmed.
Recent update: Shopify support advised contacting them directly via the provided link for authentication and deeper investigation, noting that account-level details aren’t accessible through the Community.
Decisions & actions: No in-thread fix was provided. Action item is to open a support case with Shopify for diagnosis and guidance.
Status: Unresolved/ongoing. Key unanswered questions include what is triggering the import of old orders and how to prevent it, and whether the concurrent WooCommerce connection affects order syncing.
I connected a new shopify site to Lightspeed retail X.
Connection successful.
I imported only specific products from lightspeed
For some reason shopify is importing old orders from the other retail outlets.
How do I stop this?
Also, a woocommerce store is connected to the same lightspeed register.
(this is temporary - once I can confirm that shopify and lightspeed are working together nicely (sales and inventory updates) - we will remove the woocommerce source.
Hi @SDBdigital ,
Thanks for reaching out to the Community.
As you’re seeing old orders being imported, I’d encourage you to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any account details here through the Community. They will be able to investigate further and advise on how to proceed.
Please let me know if you have any other questions or concerns.