In your websites code
theme.liquid
add the following
Charles
Topic summary
Users are experiencing an issue where the Shopify Inbox chat widget automatically opens when visitors land on their store, creating a disruptive user experience—especially on mobile devices where it can cover the entire screen.
Key Points:
- The auto-open behavior appears random and inconsistent
- One user suggests the issue may only occur when logged in as admin, not for regular customers
- After closing, the widget reportedly stays closed for clients
Attempted Solutions:
- A code snippet was shared for adding to
theme.liquidfile, but multiple users report this solution doesn’t work
Current Status:
- No confirmed working solution has been identified
- Users express frustration with the default widget behavior, particularly the mobile experience where it obscures website content
- The discussion remains open with participants seeking a reliable fix
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