How can I remove the “can I get an update on my order status?” auto message? I do not want this to be an option for people to select or ask with auto messages. Please advise

Hello, @fancy8833 If you download your theme code locally and string search that phrase, you can find the section file or snippet it belongs to. From there, you can find if there’s a section setting which can hide, change, or remove it entirely. If you’d like further assistance, please let me kno…

Yes please I need further assistance. I downloaded the theme file but do not know what to do from there. Any way you can help would be so greatly appreciated.

Hello, @fancy8833 I charge for theme modification, I can walk you through it. Download the code, Download an Ide → https://code.visualstudio.com/ (this is an example one that I think is useful) Open the folder the theme code is in (unzip first) Search (the magnifying glass icon) that phrase. O…

@fancy8833 Where is this showing up? If this is showing within your website you have two options: Option 1: Navigate to online store > Actions > Edit Language: [diego_ezfy_0-1629333969825.png] See if you can find the text you mention there and then remove it. Option 2: you can use a Google Chr…

It’s on the new shopify inbox “chat with us” widget. I don’t want people to be able to select “can I get an update on my order status”. But it is set up automatically in the shopify inbox app and does not allow me to change or remove it. [fancy8833_0-1629337267946.png]

@fancy8833 I see. In this case it wouldn’t be achieved through custom coding, you will need to contact the app developers to check whether there is a way to customize these options. There may be some option in the app’s admin panel to edit these options. Kind regards, Diego

I contacted Shopify Support and was told that it cannot be changed, this seems a bit stupid to have a random piece of text that serves no purpose and cannot be changed or removed…

Agreed. This is very silly to have some default text in their chat system that we can’t change.

I need this answer too. The Track My Order option does not apply to my business and really want it to be removed.

Shopify Inbox - Remove "can I get an update on my order status"

Technical Q&A

BenHes89 October 11, 2021, 12:43pm 8

Did you ever find a solution to this? It’s driving me crazy as it doesn’t apply to my business either…

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Shopify Inbox - Remove "can I get an update on my order status"

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