The Issue
Currently, Shopify Inbox doesn’t have a built-in setting to restrict the chat widget to specific page types. It is enabled globally through the theme’s App Embeds, so it shows on all pages by default. A custom JavaScript workaround in theme.liquid can help hide the widget visually, but it won’t stop the script from loading, so it won’t give performance benefit of reducing TBT cost.
The Suggestion
Please update the Shopify Inbox app that gives merchants a functionality (and the flexibility) to show Inbox only on certain page types like products and cart, and hide from other pages like homepage, collections page etc.
Please upvote
Community members, I’m told that when other merchants upvote or comment on a request, it gets more visibility with the teams who shape the product roadmap. If you think my suggestion will help improve your store’s performance, please upvote and share in your networks.
Thanks
Puneet