Shopify Inbox

Shopify Apps

Topic summary

A user inquired about removing or renaming the “Automated” label that appears in Shopify Inbox messages.

Current Situation:

  • The label is automatically applied to messages sent through automated workflows (chat replies, instant answers)
  • An image was shared showing how the label currently displays in the interface

Resolution:

  • Shopify does not currently provide a built-in option to remove or customize this label
  • The “Automated” designation is a fixed system feature for automated messaging
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

Is there a way to remove or rename the “Automated” label that appears in Shopify Inbox? This is how it currently looks.

tracy_xoxo_0-1748600162755.png
tracy_xoxo_0-1748600162755.png320×627 21.2 KB

1 Like
2

Hello @tracy_xoxo

As of now, Shopify does not offer a built-in way to remove or rename the “Automated” label in Shopify Inbox. This label is automatically applied to messages sent via automated workflows, such as chat replies or instant answers.

let us know if you have any issues!